Service policy

SERVICE POLICY

 

Damage policy

The Lessee agrees to pay for any damage to, loss of, or any theft (disappearance) of items, regardless of cause or fault. Item damaged beyond repair will be paid for at its Market Price. The representative shall check all items in order to ascertain any damage to the items.

  • Any damage that results in the product being unusable will result in the value of the product being charged to the lessee.
  • A QC report stating the damages if any or a clean chit will be created on the spot and a copy of the same will be handed over to the lessee.

Maintenance policy

Maintenance of electronic appliances will be taken care of by Lessor for the entire tenure of the contract. This does not cover damages or breakdowns due to mishandling. Such issues will be addressed & resolved within 2 days after notifying our customer care team. In case the issue is not resolved within 2 days, we will not charge the rent for the downtime period.

 

Miscellaneous

Lessee may cancel an order till the delivery confirmation call at no cost. However, if Lessee cancels after the confirmation call, then delivery and pick up charges are applicable.
Lessee assumes all risk and liability for any loss, damage or injury, including death, to persons or property of Renter or others arising out of the use or operation of the medical equipment
All disputes are subject to exclusive jurisdiction of the courts in Mumbai, Maharashtra.
Lessor reserves the right to refuse renting to anyone if deemed necessary due to various reasons.